(FAQs)

šŸ§¾ My Account

1. Is an account necessary to place an order?

No, you can place an order as a guest. However, creating an account allows you to save your shipping details, track orders easily, and enjoy faster checkout in the future.

2. How do I create an account?

Click on theĀ Account iconĀ at the top of the homepage and selectĀ Register. Fill in your details to create your account.

3. What if I forget my password?

Click onĀ ā€œForgot Passwordā€Ā on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

4. Where can I view my order history?

Your order history is available in yourĀ Account DashboardĀ after logging in.

šŸ› Orders

5. How can I place an order?

  1. Add your desired items to your cart.
  2. Click on theĀ Shopping BagĀ and proceed to checkout.
  3. Enter your shipping details.
  4. Choose your payment method.
  5. Confirm your order.

You will receive a confirmation email after placing your order.

6. What if I donā€™t receive an order confirmation email?

Please check your spam or junk folder. If you still cannot find it, contact our customer support team.

7. Can I modify or cancel my order?

Orders can only be cancelled withinĀ 24 hours of placing themĀ and before dispatch. Once processed or shipped, changes are not possible.

8. Does adding items to cart reserve them?

No, items are only reserved once your order is successfully confirmed at checkout.

9. How can I track my order?

Once your order is shipped, you will receive a Tracking ID via SMS or email to monitor delivery status.

šŸ’³ Payments

10. What payment methods do you accept?

  • Cash on Delivery (COD) ā€“ Pakistan only
  • Debit / Credit Cards (Visa & MasterCard)

11. Is Cash on Delivery available?

Yes, COD is available across Pakistan.

12. Is it safe to pay online?

Yes. All transactions are processed through a secure and encrypted payment gateway to protect your information.

13. What if my payment fails?

Please verify your payment details and try again. If your account is debited, the amount is usually refunded within 7 business days according to your bankā€™s policy.

šŸšš Delivery

14. How long does delivery take?

Orders are delivered withinĀ 6-7 working daysĀ anywhere in Pakistan.

15. What if I am not available at the time of delivery?

The courier may attempt delivery again. Please ensure your contact number is active for coordination.

šŸ”„ Returns & Refunds

16. What is your return policy?

Returns are accepted withinĀ 14 days of deliveryĀ for defective or damaged items, provided they are unused, unwashed, and in original condition with tags attached.

17. Are sale items returnable?

No, sale or discounted items are not eligible for return or exchange.

18. How will refunds be processed?

Refunds may be processed via bank transfer or store credit depending on the situation.

19. How can I request a refund or file a complaint?

Please contact us with your Order ID and issue details:

šŸ“žĀ Phone Number:Ā +92 302 8061037
šŸ“§Ā Email:Ā info@softsilkfashion.com
šŸ“±Ā WhatsApp (For Complaints):Ā +92 302 8061037

Our team will assist you as soon as possible.

šŸ” Security

20. Is my personal information secure?

Yes. Your personal information is kept confidential and protected under our Privacy Policy.

šŸ“¦ Important Notice

Please do not accept any parcel if it appears opened or tampered with at the time of delivery.